ELIGIBILITY:

Buyback is only applicable to TIARIA product which meets all of below criteria:

  1. JEWELRY of any type: ring, necklace, pendant, earrings, bracelet, brooch, anklet, etc. Also applicable for fashion gold bar.
  2. Only 18k and 24k gold jewelry and fashion gold bar, either with diamond or without diamond. NOT applicable for gold with other than 18K and 24K purity and non-gold such as Platinum, Palladium, Silver, etc.
  3. Tiaria’s default/standard design. NOT applicable for custom design. Change in diamond specification, either upgrade or downgrade, is considered as custom design, hence, not applicable for Buyback. Gold color is not considered as design (in other words, gold color does not relevant to Buyback eligibility).

BUYBACK PRICE:

We will buyback your TIARIA jewelry at price shown in table below:

year 1 n/a
year 2 50%  

 

 

of initial selling price

year 3 to year 9 55%
year 10 60%
year 11 100%
year 12 105%
year 13 forward 110%

If the buyback item is engraved, buyback price is reduced by Rp500,000 (five hundred thousand rupiah).

CONDITIONS:

  1. The buyback item must be in reusable condition (for example, no missing diamond/gemstone, not dented), and
  2. The buyback item must be equipped with original invoice/receipt, and
  3. IF the diamond is GIA certified, the buyback item must be equipped with original GIA certificate.

Failure to meet these conditions makes buyback service to become not applicable.

PROCEDURE:

  1. Customer to send whatsapp or SMS to TIARIA Customer Service (CS) at 0821-2322-9303 or email buyback@tiaria.id, informing their intention to do buyback. TIARIA CS will then give customer link to access Buyback Form.
  2. Customer to complete Buyback Form online and inform TIARIA CS once they did it.
  3. TIARIA to review customer’s Buyback application within 5 (five) working days, and to inform customer whether or not TIARIA can accept the buyback request.
  4. In the event the request is accepted, customer drop or send the buyback item – along with original invoice/receipt – to TIARIA Head Office. If customer choose to send the buyback item, shipping cost and all shipping risk (i.e. damage or lost) are to be borned by customer.
  5. IF the actual buyback item meets the required Conditions, TIARIA to transfer the money to customer bank account within 5 (five) working days from the day TIARIA receive the buyback item and its document.