Buyback is only applicable to TIARIA product which meets all of below criteria:
- JEWELRY of any type: ring, necklace, pendant, earrings, bracelet, brooch, anklet, etc. NOT applicable for non jewelry, such as fashion gold bar, cufflinks, etc.
- Only 18k and 24k gold jewelry, either with diamond or without diamond. NOT applicable for gold with other than 18K and 24K purity and non-gold such as Platinum, Palladium, Silver, etc.
- Tiaria’s default/standard design. NOT applicable for custom design.
We will buyback your TIARIA jewelry at price shown in table below:
of initial selling price
|year 3 to year 9||55%|
|year 13 forward||110%|
If the buyback item is engraved, buyback price is reduced by Rp500,000 (five hundred thousand rupiah).
- The buyback item must be in reusable condition (for example, no missing diamond/gemstone, not dented), and
- The buyback item must be equipped with original invoice/receipt, and
- IF the diamond is GIA certified, the buyback item must be equipped with original GIA certificate.
Failure to meet these conditions makes buyback service to become not applicable.
- Customer to send whatsapp or SMS to TIARIA Customer Service (CS) at 0821-9923-1559 or email email@example.com, informing their intention to do buyback. TIARIA CS will then give customer link to access Buyback Form.
- Customer to complete Buyback Form online and inform TIARIA CS once they did it.
- TIARIA to review customer’s Buyback application within 5 (five) working days, and to inform customer whether or not TIARIA can accept the buyback request.
- In the event the request is accepted, customer drop or send the buyback item – along with original invoice/receipt – to TIARIA Head Office. If customer choose to send the buyback item, shipping cost and all shipping risk (i.e. damage or lost) are to be borned by customer.
- IF the actual buyback item meets the required Conditions, TIARIA to transfer the money to customer bank account within 5 (five) working days from the day TIARIA receive the buyback item and its document.